Privacy Policy

1. Who We Are

VANTA Peru provides a B2B business messaging replier service for customer-support conversations in WhatsApp, Instagram Direct Messages, and Facebook Messenger. For privacy questions, contact: emilio.lizarraga.longa@gmail.com.

2. Scope (Meta Developer Registration)

This policy applies to VANTA applications and services that may connect to Meta products, including Facebook Login, Facebook Pages, Instagram Graph API, WhatsApp Cloud API, Webhooks, and related permissions approved by the client.

3. Information We May Process

• Business contact data (name, work email, company information).
• Meta-connected account identifiers and authorized business assets.
• Customer messages and messaging metadata needed to deliver support replies.
• Technical logs (IP, device/browser info, API events, errors, audit records).
• Support, billing, and compliance-related information.

4. How We Use Information

• To receive incoming customer messages through approved Meta integrations.
• To generate and send customer-support replies through the corresponding messaging API.
• To operate only customer-initiated message flows for business support.
• We do not send unsolicited messages.
• We do not scrape users.
• We do not publish content or manage ads.
• To improve reliability, analytics, quality, and service performance.
• To secure systems, prevent misuse, and investigate incidents.
• To comply with legal, regulatory, and contractual obligations.

5. Legal Basis

We process data based on legitimate business purposes, client authorization, contractual necessity, and legal compliance. We only process Meta-related data within the permissions granted by users and business administrators.

6. Data Sharing

We may share data with trusted service providers (hosting, analytics, support, infrastructure) and with Meta when required to deliver the integration. We do not sell personal data.

7. Data Retention and Security

We retain data only as long as needed for service delivery, security, auditability, and legal obligations. We apply access controls, client-level segregation, logging, and reasonable technical and organizational safeguards.

8. User Rights

Authorized users and client organizations may request access, correction, restriction, or deletion by contacting emilio.lizarraga.longa@gmail.com.

9. Meta Data Deletion Instructions

To request deletion of data associated with Facebook, Instagram, or WhatsApp integrations, please use our official instructions page: https://vantaperu.com/data-deletion.html.

10. Children’s Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

11. Policy Updates

We may update this Privacy Policy from time to time. The current version is always available on this page with its effective date.